Cancellation and Refund Policy

At Metal Artistry, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order for any reason, we offer a straightforward Cancellation and Refund policy outlined below:

Cancellation Policy

  1. Cancellation Window: Customers can cancel their order within 24 hours of placing it. Orders cannot be canceled after they have been processed for shipping.

  2. Cancellation Process: To cancel an order, please contact our customer support team at support@metalartistry.in or call us at +91 – 99946 48232. Please provide your order number for faster assistance.

  3. Cancellation Fee: Orders canceled within the cancellation window are eligible for a full refund. No cancellation fees apply.

Refund Policy

  1. Refund Eligibility: Refunds are issued in the following cases:

    • Product defects or damages upon receipt.
    • Cancellation of orders within the specified cancellation window.
    • Returns of unused and undamaged items within 30 days of purchase (subject to our Return Policy).

  2. Refund Process: Refunds are processed within 5-7 business days after approval. Refunds are issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account depending on your financial institution.

  3. Non-Refundable Items: The following items are non-refundable:

    • Digital downloads or software licenses.
    • Personalized or customized items.
    • Items returned after the 30-day return window.

Return Policy

  1. Return Eligibility: Customers may return unused and undamaged items within 30 days of purchase for a refund or exchange. Items must be returned in their original packaging with all accessories included.

  2. Return Process: To initiate a return, please contact our customer support team at [email protected] or call us at +91 – 99946 48232. We will provide you with a return authorization and instructions for returning the item.

  3. Restocking Fee: A restocking fee of 10% may apply to returned items, deducted from the refund amount.

Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please feel free to contact our customer support team:

  • Email: support@metalartistry.in
  • Phone: +91 – 99946 48232
  • Hours of Operation: Monday-Friday, 9:00 AM – 5:00 PM (IST)
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